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Anantix
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One AI platform for every customer interaction.

The customer operations platform for Indian enterprises, in Hindi, English and the languages your customers mix.

  • Talks to customers on Voice, WhatsApp, Email and Web
  • Takes action in your business systems
  • Brings in your team with the full context
Book a DemoExplore Platform

Demo data shown.

  • Voice
  • WhatsApp
  • Email
  • Web

Configure the agent, knowledge, channels, tools and handoffs from one workspace.

Everything an agent needs is set on one screen, in the order you would explain the job to a new colleague.
  1. 1

    Build the agent

    Describe the job in plain words, choose its languages and switch on the channels it works on.

  2. 2

    Give it knowledge

    Add your policies, FAQs and documents for it to answer from.

  3. 3

    Connect tools

    Link the CRM, booking and payment systems it can read or update.

  4. 4

    Let it act

    Choose what it does on its own, like rescheduling, sending confirmations or updating records.

  5. 5

    Escalate when required

    When a person needs to step in, Anantix hands over the conversation, summary and actions already taken.

Anantix doesn’t just answer. It takes action.

Agents look up records, check availability and update your systems while the customer is still in the conversation.

Front Desk Agent · Run

Vikram Joshi on WhatsApp · conversation still open

Completed · 7 tool calls
  1. 1

    Customer asks for help

    WhatsApp · 14:02

    Vikram Joshi

    Mera knee MRI Saturday morning shift ho sakta hai? Aur balance ka payment link bhej do.

  2. 2

    Agent understands intent

    Hindi + English

    IntentsReschedule appointmentPayment request
    DetailsKnee MRISaturday morningOutstanding balance
  3. 3

    Retrieve customer record

    1 tool call

    crm.get_patient
    input
    phone: "+91 98••• ••310"
    result
    Vikram Joshi · Booking BK-2291 · Knee MRI, Thu 1 Oct, 10:30
  4. 4

    Check availability and billing

    2 tool calls

    scheduling.find_slots
    input
    service: "mri_knee"date: "2026-10-03"
    result
    09:00 and 11:30 open
    billing.get_invoice
    input
    booking: "BK-2291"
    result
    INV-8812 · ₹4,200 due
  5. 5

    Take action

    4 tool calls

    • scheduling.rescheduleMoved to Sat 3 Oct, 09:00
    • payments.create_linkLink created for ₹4,200
    • crm.update_recordBooking change logged
    • whatsapp.sendConfirmation sent with link

    Front Desk Agent · reply

    Ho gaya — your MRI is now Saturday, 3 Oct at 09:00. Here’s the payment link for ₹4,200.

One agent.
Voice, WhatsApp, Email and Web.

The same knowledge, customer context and business rules follow the conversation across channels.

Voice

Inbound and outbound calls handled by the agent in real time.

WhatsApp

Messages, media, templates and confirmations.

Email

Threads and attachments, answered or acted on.

Web

Chat on your website or inside your app.

AI agents and your team work from the same customer context.

Every call, message, email and chat, and every action taken by an agent or a person, stays on one customer profile.

AI voice agents that can listen, act and hand off in real time.

  • Inbound + outboundAnswer calls and place reminders, follow-ups and callbacks.
  • Mixed-language conversationsIndian languages, and Hindi and English in the same sentence.
  • Barge-inCallers can cut in; the agent stops and listens.
  • Tool callingLook up records and take actions without putting the caller on hold.
  • Live transferWarm handoff to a person, with the summary attached.
  • Recording + transcriptionA recording and speaker-labelled transcript for every call.
  • SIPRun on your existing numbers and carrier.

Turn customer conversations into operational intelligence.

Spot emerging issues, repeated complaints, unresolved topics and opportunities across every channel.
See all Insights

Insights

Acme · Voice, WhatsApp, Email and Web

Last 30 daysAll channelsAll teams

Emerging issueRising

Booking confirmations not arriving for app bookings

Started after last week’s app update. Customers call or message to check whether their slot is confirmed.

4 weeks agoThis week

  • Voice“Booking toh ho gayi, par confirmation nahi aaya.”
  • WhatsApp“Booked in the app and got no confirmation. Is my slot confirmed?”

Why it matters

Every missing confirmation turns into an extra call, and some customers book twice.

View conversationsAssign to App team

Customer pain pointRising

Delivery windows are too wide

Customers ask for a narrower window, then chase updates on a second channel.

Suggested · Share live delivery status with the agent so it can answer directly.

Voice · WhatsAppOwner · Operations

Unresolved topic

Refunds for partly used bookings

Agents hand most of these off. Customers wait for a callback with no clear answer.

Suggested · Publish the partial refund policy to the agent’s knowledge.

Voice · EmailOwner · Operations

OpportunityRising

Upgrade interest from repeat customers

Repeat customers ask about premium plans during support conversations.

Suggested · Route interested customers to a sales callback campaign.

Voice · WhatsAppOwner · Sales

Turn unanswered questions into better knowledge.

When an agent cannot confidently answer a question, Anantix surfaces it for review. Add the correct answer once and make it available to agents across channels.
  1. 1

    Customer

    Customer asks a question

  2. 2

    AI agent

    AI cannot confidently answer

  3. 3

    Anantix

    Learning Opportunity created

  4. 4

    Your team

    Admin reviews the question

  5. 5

    Your team

    Admin provides the correct answer

  6. 6

    Anantix

    Knowledge is updated

  7. 7

    AI agent

    Future similar questions can be answered

Next time, agents can answer it

  • Found in real conversations

    Gaps come from what customers actually asked, not from someone guessing what to document.

  • One answer covers every variation

    Similar questions are grouped across channels and languages, so a single review can cover all of them.

Before

Customer

Can I switch my delivery to store pickup?

Support Agent

I’m checking with our team and will update you here.

After the answer is saved

Customer

Can I switch my delivery to store pickup?

Support Agent

Yes, until it’s dispatched. Choose any store in your city, and the delivery fee is refunded.

Reach customers before they reach you.

Run outbound Voice and Email campaigns using the same agents, customer context and business systems.

  • Appointment remindersVoiceEmail

    Confirm, reschedule or cancel before the day.

  • Lead qualificationVoiceEmail

    Ask the right questions and book the next step with sales.

  • Payment follow-upsEmailVoice

    Remind customers of what is due and share a way to pay.

  • Customer feedbackVoiceEmail

    Hear why customers stayed, left or complained.

Connect Anantix to the systems your business already uses.

Agents retrieve information, update records and trigger workflows across your existing stack.
Explore Integrations

  • Salesforce

    CRM

  • HubSpot

    CRM

  • Zoho

    CRM

  • Microsoft 365

    Productivity

  • Google Workspace

    Productivity

  • Scheduling

    Calendars and booking

  • Payments

    Links and refund status

  • SIP

    Your numbers and carrier

  • REST APIs

    Your own systems

  • Webhooks

    Events to your endpoints

Bring us one customer workflow.

See how Anantix can connect your conversations, agents, teams and business systems into one customer operation.

Book a Demo

What the demo covers

  • Your workflow, mapped

    The channels it runs on, the systems it touches and where your team steps in.

  • An agent working through it

    Handling the conversation in the languages your customers use, and taking the actions it needs.

  • What it takes to run

    Integrations, deployment and the controls your IT and security teams will ask about.