Make the administrative side of patient care easier to reach.
Anantix handles appointments, reminders, administrative questions, payments and follow-ups across Voice, WhatsApp, Email and Web while clinical questions go to your staff.
Your front desk should not be the bottleneck for every patient interaction.
Patients contact hospitals for appointments, directions, preparation instructions, billing questions, report availability and follow-ups.
Most are operational conversations, but they still consume staff time and create queues.
Main reception · 9:40 am
Two staff on the desk, patients checking in at the counter
- Wants to move today’s appointment6:40
- Asking how to reach the diagnostic wing5:15
- Should I fast before tomorrow’s blood test?4:50
- Question about yesterday’s bill3:30
- Is my MRI report ready?2:05
- Needs a follow-up visit next week0:45
Every request in this queue is administrative. None needs a clinician.
Administrative requests get completed. Clinical questions get handed over.
Anantix works through the access your hospital grants. It completes the administrative workflow end to end and brings in your staff the moment a conversation needs clinical judgement.
You decide
- Which systems and fields Anantix can read
- Which actions it can take, like booking or rescheduling
- Which staff receive clinical and sensitive conversations
Administrative requests
- 1
Patient gets in touch
A call, WhatsApp message, email or web chat.
- 2
Anantix handles the administrative request
Works out what the patient needs: a slot, directions, a bill, a report status.
- 3
Checks the hospital system, where permitted
Reads the schedule, billing or report status only through the access you grant.
- 4
Completes the workflow
Books, reschedules, shares instructions or payment options.
- 5
Sends confirmation
On the patient’s channel, with the details they need.
Clinical questions, at any point
Escalates anything requiring clinical judgement
Symptoms, medication, test results and treatment questions go to the right staff member with the conversation attached. The agent doesn’t attempt an answer.
Routed to
- Duty nurse
- OPD coordinator
- Doctor’s team
Across the patient journey.
Anantix handles administrative workflows. Clinical judgement stays with healthcare professionals.
Before the visit
- Today
- Patients call the front desk to ask about timings and services and to find a slot, then wait in the queue.
- With Anantix
- Patients get answers and book a slot on the channel they choose, without the front desk.
Administrative enquiries
Answer non-clinical questions about timings, locations, services, documents and visit requirements.
Runs on AI Agents
How it runs
- 1Understand the question
- 2Answer from your approved information
- 3Offer to book if relevant
Appointment scheduling
Find available slots, book, reschedule or cancel appointments and send confirmations.
Runs on Actions & Workflows
How it runs
- 1Check the doctor’s live schedule
- 2Book, move or cancel
- 3Send the confirmation
Appointment
- Today
- No-shows waste slots, patients arrive unprepared and billing questions queue at the counter.
- With Anantix
- Patients confirm or reschedule ahead of time, arrive prepared and settle routine billing questions.
Appointment reminders
Contact patients before appointments and allow confirmation, cancellation or rescheduling.
Runs on Campaigns
How it runs
- 1Call before the appointment
- 2Confirm, cancel or reschedule
- 3Release freed slots
Pre-visit instructions
Share approved preparation instructions and required documentation.
Runs on AI Agents
How it runs
- 1Match the visit type
- 2Send approved instructions
- 3List documents to bring
Billing and payment queries
Check permitted billing information, answer routine questions and share supported payment options.
Runs on Integrations
How it runs
- 1Check permitted billing details
- 2Answer the routine question
- 3Share a payment option
After the visit
- Today
- Report and follow-up calls come back to the front desk, and clinical questions can reach the wrong person.
- With Anantix
- Report status and feedback are handled, and clinical questions reach staff with the conversation attached.
Report and document follow-up
Help patients check whether permitted documents or reports are available and route requests appropriately.
Runs on Actions & Workflows
How it runs
- 1Check the report status
- 2Share collection or access details
- 3Route anything else to staff
Patient feedback
Follow up after visits and convert responses into structured feedback.
Runs on Insights
How it runs
- 1Contact the patient after the visit
- 2Record what they say by topic
- 3Flag complaints to patient relations
Clinical escalation
Detect questions requiring medical judgement and transfer them to the appropriate staff instead of attempting an answer.
Clinical staff take over
How it runs
- 1Recognise a clinical question
- 2Don’t attempt an answer
- 3Transfer with the conversation attached
- Today
- Patients call the front desk to ask about timings and services and to find a slot, then wait in the queue.
- With Anantix
- Patients get answers and book a slot on the channel they choose, without the front desk.
Administrative enquiries
Answer non-clinical questions about timings, locations, services, documents and visit requirements.
- Understand the question
- Answer from your approved information
- Offer to book if relevant
Runs on AI Agents
Appointment scheduling
Find available slots, book, reschedule or cancel appointments and send confirmations.
- Check the doctor’s live schedule
- Book, move or cancel
- Send the confirmation
Runs on Actions & Workflows
- Today
- No-shows waste slots, patients arrive unprepared and billing questions queue at the counter.
- With Anantix
- Patients confirm or reschedule ahead of time, arrive prepared and settle routine billing questions.
Appointment reminders
Contact patients before appointments and allow confirmation, cancellation or rescheduling.
- Call before the appointment
- Confirm, cancel or reschedule
- Release freed slots
Runs on Campaigns
Pre-visit instructions
Share approved preparation instructions and required documentation.
- Match the visit type
- Send approved instructions
- List documents to bring
Runs on AI Agents
Billing and payment queries
Check permitted billing information, answer routine questions and share supported payment options.
- Check permitted billing details
- Answer the routine question
- Share a payment option
Runs on Integrations
- Today
- Report and follow-up calls come back to the front desk, and clinical questions can reach the wrong person.
- With Anantix
- Report status and feedback are handled, and clinical questions reach staff with the conversation attached.
Report and document follow-up
Help patients check whether permitted documents or reports are available and route requests appropriately.
- Check the report status
- Share collection or access details
- Route anything else to staff
Runs on Actions & Workflows
Patient feedback
Follow up after visits and convert responses into structured feedback.
- Contact the patient after the visit
- Record what they say by topic
- Flag complaints to patient relations
Runs on Insights
Clinical escalation
Detect questions requiring medical judgement and transfer them to the appropriate staff instead of attempting an answer.
- Recognise a clinical question
- Don’t attempt an answer
- Transfer with the conversation attached
Clinical staff take over
One blood test, from booking to the doctor’s callback.
A patient books on WhatsApp on Monday evening. By Wednesday she has her report, and her question about the result is with the doctor’s team, not waiting at the front desk.
The front desk handled none of it. The one clinical question went to clinical staff.
Farah Khan · patient record
Diagnostic centre · every channel, every team
Monday
7:40 pm · WhatsApp
Anantix
“Sugar aur thyroid test ke liye kal subah slot hai?”
Lab schedule checked. Booked Tuesday 8:00 am at the Andheri centre.
7:41 pm · WhatsApp
Anantix
Approved preparation sent: fast for 10–12 hours, bring the prescription and an ID.
Tuesday
6:30 am · Voice
Anantix
Reminder call with the centre location. Patient confirms she’s coming.
11:15 am · Voice
Anantix
“Bill ki copy email pe mil sakti hai?”
Receipt found in the billing system and emailed.
Wednesday
4:05 pm · WhatsApp
Anantix
“Report aa gayi kya?”
Report status checked: ready. Access link shared, as your hospital permits.
4:09 pm · WhatsApp
Your staff
“HbA1c 7.2 aaya hai. Kya ye serious hai?”
Clinical question. No answer attempted. Transferred to Dr. Mehta’s team with the report and conversation.
5:20 pm · Voice
Your staff
Doctor’s team calls the patient back, with the conversation in front of them.
What changes for patients and for your hospital.
For patients
Easier appointment access
Book, move or cancel on a call, WhatsApp, email or web chat, including outside desk hours.
Consistent patient communication
Every patient gets the same approved instructions, reminders and confirmations.
For your hospital
Fewer routine calls reaching the front desk
Scheduling, directions, billing and report status are handled before they join the queue.
Better visibility into recurring patient issues
See what patients keep asking and complaining about, like billing waits or report delays.
Human control for clinical and sensitive conversations
Clinical, distressed and sensitive conversations go to your staff with the context attached.
Show us how your front desk handles a reschedule today.
See how Anantix can connect your conversations, agents, teams and business systems into one customer operation.
Book a DemoWhat the demo covers
Your workflow, mapped
The channels it runs on, the systems it touches and where your team steps in.
An agent working through it
Handling the conversation in the languages your customers use, and taking the actions it needs.
What it takes to run
Integrations, deployment and the controls your IT and security teams will ask about.