Spot emerging issues, repeated complaints, unresolved topics and opportunities across every channel, each linked to the conversations behind it.
Insights
Acme · Voice, WhatsApp, Email and Web
Emerging issueRising
Started after last week’s app update. Customers call or message to check whether their slot is confirmed.
4 weeks agoThis week
Why it matters
Every missing confirmation turns into an extra call, and some customers book twice.
Customer pain pointRising
Customers ask for a narrower window, then chase updates on a second channel.
Suggested · Share live delivery status with the agent so it can answer directly.
Voice · WhatsAppOwner · Operations
Unresolved topic
Agents hand most of these off. Customers wait for a callback with no clear answer.
Suggested · Publish the partial refund policy to the agent’s knowledge.
Voice · EmailOwner · Operations
OpportunityRising
Repeat customers ask about premium plans during support conversations.
Suggested · Route interested customers to a sales callback campaign.
Voice · WhatsAppOwner · Sales
Customer intents
Ranked by volume
Booking changesSteady
Order or delivery statusRising
Refund statusSteady
Invoice requestsFalling
CancellationsRising
Upgrade interestNew
Sentiment across channels
Same customers, different experiences
VoiceMostly positive
Booking changes resolved on the call
WhatsAppMostly positive
Confirmations and reminders land well
EmailFrustrated
Refund and invoice follow-ups
WebMixed
App issues raised in chat
Positive Neutral Negative
Pain points and repeated complaints
Repeated: raised again by the same customers
Booking confirmation never arrivedRising
Voice · WhatsAppRepeated
Still waiting for a refundSteady
EmailRepeated
Promised callback never cameRising
VoiceRepeated
Invoice PDF won’t openNew
Web · Email
Delivery window too wideRising
WhatsApp · Voice
Unresolved conversations
Grouped by topic
Partial refundsOldest 3 days
OperationsNo policy answer
Cancellation fee waiversOldest 2 days
SupportAwaiting approval
Account address changesOldest 1 day
Accounts deskDocuments pending
Agent performance
AI agents and teams, side by side
Topics that are suddenly rising, with the conversations behind them and a suggested owner.
What customers contact you about, ranked by volume and trend.
How the same customers feel on Voice, WhatsApp, Email and Web.
Problems customers raise more than once, flagged when the same people come back.
What is still open, grouped by topic, with the team it is waiting on.
What AI agents and teams handle well, what they hand off and where knowledge is missing.
What customers are telling the business this week, and what changed since last week.
Issues in each area, with the conversations behind them and a clear owner.
What is unresolved, why it is stuck and where agents need better knowledge.
See how Anantix can connect your conversations, agents, teams and business systems into one customer operation.
Book a DemoWhat the demo covers
Your workflow, mapped
The channels it runs on, the systems it touches and where your team steps in.
An agent working through it
Handling the conversation in the languages your customers use, and taking the actions it needs.
What it takes to run
Integrations, deployment and the controls your IT and security teams will ask about.