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Anantix
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Give every guest a front desk that’s always reachable.

Anantix handles enquiries before arrival, guest requests during the stay and follow-up after checkout across Voice, WhatsApp, Email and Web.

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A warm hotel lobby with a wooden front desk, carved jali screens, brass lamps and lounge seating.

Guest requests shouldn’t disappear between the front desk and operations.

A guest might ask about a reservation on WhatsApp, request airport pickup by email, call about early check-in and later message housekeeping.

When each interaction lives separately, guests repeat themselves and teams lose context.

One guest, four requests, four places

Arjun Menon, the 48 hours around check-in

  • WhatsAppIs breakfast included?Reservations phone
  • EmailAirport pickup on TuesdayShared inbox
  • CallEarly check-in, flight lands at 6Night auditor’s notepad
  • WhatsAppTwo extra pillows, room 308Housekeeping group chat

At check-in, 9:05 am

“I emailed about the pickup yesterday.” The front desk has no record of it.

Demo data shown.

Every request connected to the guest, the team and the timeline.

Anantix recognises the guest and their reservation, answers what it can and turns the rest into an action for the right hotel team, then keeps the guest updated until it’s done.

Anantix answers directly

  • Check-in and checkout times
  • Wi-Fi, parking and pool timings
  • Directions and distance from the airport
  • Room types, policies and what’s included

Becomes a task for the right team

Which hotel team each guest request is routed to
Guest requestRouted to
Extra towels, room cleaning, turndownHousekeeping
AC, plumbing or TV not workingMaintenance
Early check-in or late checkout beyond policyFront desk approval
Airport pickup or a cabConcierge
Complaint or a request for the managerDuty manager

Each task carries the guest’s name, room and request. When its status changes, the guest hears about it on the channel they used.

Before, during and after the stay.

Eight guest workflows across the stay. Pick a stage to see how each request is handled and which team it reaches.

  1. Today
    Reservation questions and change requests arrive at all hours and wait for reservations or the front desk.
    With Anantix
    Guests get answers, make permitted changes and share arrival details before they arrive.

    1. Reservation enquiries

      Answer questions about rooms, policies, amenities and availability and help guests move toward booking.

      1. Answer from your room and policy information
      2. Check availability
      3. Share the booking link

      Runs on AI Agents

    2. Reservation changes

      Handle permitted changes, cancellations or date requests and escalate exceptions requiring approval.

      1. Find the reservation
      2. Make the permitted change
      3. Send exceptions for approval

      Front desk approves exceptionsRuns on Actions & Workflows

    3. Pre-arrival communication

      Confirm arrival details, answer common questions and coordinate approved requests before check-in.

      1. Confirm arrival time
      2. Collect requests like pickup
      3. Share them with the right team

      Runs on Campaigns

One stay, four channels, three teams.

A guest asks for early check-in at 2 am, reports a broken AC mid-stay and leaves feedback after checkout. Front desk, maintenance and the guest-relations team all see the same timeline.

Whoever speaks to the guest next starts from everything that already happened.

Guest timeline · Arjun Menon

Reservation HX-4471 · every channel, every team

  1. Tue 2:10 amWhatsAppAsked for early check-in and an airport pickupPickup booked, early check-in sent to the front desk
  2. Tue 7:02 amFront deskEarly check-in approved for 9 amGuest told on WhatsApp
  3. Wed 9:15 pmCallAC in room 308 not coolingMaintenance task, guest updated when fixed at 9:40 pm
  4. Fri 12:30 pmEmailPost-stay feedback: breakfast praised, AC issue mentionedRecorded against the stay

What changes for your guests and your teams.

  • Answers at 2 am, not after the morning shift

    Guests hear back on WhatsApp, calls, email or web chat at any hour.

  • Every request has an owning team

    Requests become tasks linked to the guest and room, not messages passed by hand.

  • The front desk stops repeating policies

    Timings, directions, Wi-Fi and booking questions are answered before they reach reception.

  • One timeline per guest, for the whole stay

    WhatsApp, email and calls sit together, so no one asks the guest to start again.

  • Feedback arrives as themes

    Post-stay answers are grouped by topic, not left as scattered replies.

Bring us the guest request that gets lost most often.

See how Anantix can connect your conversations, agents, teams and business systems into one customer operation.

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What the demo covers

  • Your workflow, mapped

    The channels it runs on, the systems it touches and where your team steps in.

  • An agent working through it

    Handling the conversation in the languages your customers use, and taking the actions it needs.

  • What it takes to run

    Integrations, deployment and the controls your IT and security teams will ask about.