Skip to content
Anantix
Book a Demo

Customer servicing and collections on the channels borrowers already use.

Anantix handles account enquiries, payment conversations, document follow-ups and servicing across Voice, WhatsApp, Email and Web, with business-system access and human escalation where required.

Book a Demo
A finance branch office where a relationship officer talks with a customer at a consultation table.

Borrower conversations shouldn’t live separately from the loan workflow.

A borrower may call about a failed EMI, respond to a reminder through WhatsApp and later email a document.

When those interactions sit in different systems, customers repeat themselves and teams lose context.

One borrower, one week, three systems

None of them is the loan record

  • Call centre notesMon

    Called about a failed EMI. Promised to pay “this week”.

  • WhatsApp vendor dashboardThu

    Replied to the reminder: “Paid on Thursday, please check.”

  • Shared servicing inboxFri

    Emailed the bank statement showing the payment.

The following Monday, the collections caller sees

EMI overdue. Promise to pay missed. Nothing about the payment or the statement.

Demo data shown.

Routine workflows can be automated. The judgement calls stay with your team.

Anantix identifies the borrower, works from the loan and account context you permit, takes only the actions you allow and writes the outcome back to the loan.

Anantix runs

  • Balance, EMI date and statement requests
  • Reminders before and after the due date
  • Payment links and payment confirmation
  • Promise-to-pay capture
  • Missing document requests
  • Application and request status

Stays with your team

Disputes
Charges, payments or amounts the borrower disagrees with.
Exceptions
Payments that failed in unexpected ways or don’t match the record.
Approvals
Waivers, restructuring, foreclosure letters and date changes.
Sensitive cases
Hardship, bereavement, distress and complaints.

Each handoff reaches a named employee with the borrower’s loan context, the conversation and what the agent has already done.

Eight workflows from servicing to exceptions.

Grouped the way servicing, collections and operations teams work. Pick a stage to see how each workflow runs.

  1. Today
    Routine account and status questions fill the call centre queue.
    With Anantix
    Borrowers get answers from the loan record on any channel, at any hour.

    1. Loan servicing enquiries

      Answer routine account questions using customer and loan information available through connected systems.

      1. Identify and verify the borrower
      2. Read the permitted loan details
      3. Answer, or send a statement

      Runs on Integrations

    2. Application and request status

      Help customers understand the status of permitted applications, service requests or document processes.

      1. Find the application or request
      2. Explain where it stands
      3. Say what happens next

      Runs on Actions & Workflows

See the Collections solution

One bounced EMI, start to finish.

A borrower calls after his auto-debit fails. In one call he learns why, gets a payment link and gives a date, and the loan record shows all of it for whoever speaks to him next.

One call, step by step

Sanjay Kulkarni · Two-wheeler loan 58-2290

  1. 1Borrower“Mera EMI kyun fail hua? Ab kaise pay karun?” · Voice call
  2. 2Identify customerMatched by phone number and verified with date of birthCRM
  3. 3Retrieve permitted loan contextEMI ₹5,320 · auto-debit returned 5 Oct · insufficient fundsLMS
  4. 4Understand requestWants the reason for the failure and a way to pay
  5. 5Perform permitted actionPayment link for ₹5,820 sent on WhatsAppPayments
  6. 6Update systemCall summary and promise to pay for 9 Oct written to the loanLMS
  7. 7Escalate disputes and exceptionsIf he says the charge was waived, the call goes to servicing with the full context

What changes for servicing and collections.

  • The same answer from the loan record, on every channel

    Balance, EMI date and statement questions are answered from the loan account, at any hour.

  • No agent dialling every account for a reminder

    Reminders, payment links and promises to pay run on schedule and land on the loan.

  • One borrower record instead of three systems

    Calls, WhatsApp replies and emailed documents sit together on the borrower’s record.

  • Documents land on the application, not a shared inbox

    Missing documents are requested, received and attached without manual chasing.

  • See why payments are missed and calls repeat

    Objections, pain points and unresolved topics behind missed payments, surfaced in Insights.

Walk us through one bounced-EMI call.

See how Anantix can connect your conversations, agents, teams and business systems into one customer operation.

Book a Demo

What the demo covers

  • Your workflow, mapped

    The channels it runs on, the systems it touches and where your team steps in.

  • An agent working through it

    Handling the conversation in the languages your customers use, and taking the actions it needs.

  • What it takes to run

    Integrations, deployment and the controls your IT and security teams will ask about.